Refund and Returns Policy

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At Bluewake Outboards, every engine, component, and shipment we deliver is backed by extensive marine-industry expertise and a strong commitment to quality.

As an international supplier of outboard propulsion systems, marine equipment, and spare parts, we ensure every order is handled with precision. Our returns, refunds, and shipping procedures are transparent, fair, and fully compliant with EU consumer law.

1. Our Commitment

  • All products are carefully verified and inspected prior to dispatch.
  • If an order arrives damaged, defective, or incorrect, we will resolve the issue promptly and professionally.
  • Our post-sale support reflects the same reliability and expertise as our pre-sale consultation.

2. Shipping Within the Eurozone

Operating from Hamburg, Germany, Bluewake Outboards provides secure and efficient delivery across all EU member states and the United Kingdom.

Standard Delivery

  • Courier or road service (DHL, DPD, UPS, FedEx, MyGermany)
  • Suitable for spare parts and small engines
  • Estimated delivery time: 3–7 business days

Freight Delivery

  • Palletized or crated shipments for engines and large equipment
  • Shipped via trusted European freight carriers
  • Average transit time: 3–7 business days

VAT & Customs

  • Intra-community supplies to EU VAT-registered businesses are zero-rated, subject to a valid VAT number.
  • All shipments include a commercial invoice, packing list, and tracking information.

3. Worldwide Shipping

Bluewake Outboards ships globally to North America, the Caribbean, Africa, the Middle East, Asia, and the Pacific.

Shipping Options

  • Air Freight (Express): Urgent or lightweight shipments
  • Sea Freight (FCL / LCL): Engines or multiple-unit consignments
  • Warehouse Dispatch: Orders may ship from authorized partner warehouses to reduce transit time

Typical Transit Times

  • Air Freight: 3–10 business days
  • Ocean Freight: 10–30 business days, depending on destination and carrier schedules

All export shipments are professionally packaged using ISPM-15 certified crates, moisture protection, and shock-resistant materials. Full export documentation is included for customs clearance.

4. Return Eligibility

You may request a return or exchange if:

  • The item was damaged, defective, or incorrect upon delivery, or
  • The product is unused, uninstalled, and in its original packaging, and
  • The request is submitted within the applicable return period

Returns Cannot Be Accepted For:

  • Custom-built, configured, or special-order products
  • Electrical components once unpacked or installed, where opening compromises safety, functionality, or compliance
  • Items damaged due to improper installation, misuse, or modification

5. Consumer Return Periods

EU & EEA Consumers

  • You have the legal right to withdraw from your purchase within 14 days of receiving the goods, in accordance with Directive 2011/83/EU and §§ 355–356 BGB.

Non-EU Consumers

  • Returns are accepted within up to 30 days of delivery, unless local consumer law grants a longer period.

Business Customers (B2B)

  • Return requests must be submitted within 7 business days of delivery and are subject to written approval.

Requests outside the applicable return window cannot be accepted unless approved in writing by Bluewake Outboards.

6. Worldwide Returns & Refund Conditions

Return Authorization

All returns require a Return Authorization Number (RAN) before shipment. Return instructions and the correct return address will be provided upon approval.

Returns may be processed at our Hamburg service center or an authorized regional warehouse, depending on the product and location.

Duties & Taxes

  • Outbound VAT, customs duties, import taxes, and brokerage fees are non-refundable, unless the return is due to our error.
  • Cross-border returns must be clearly marked “Returned Goods – No Commercial Value” and include the RAN to avoid re-import charges.

Risk in Transit

Returned items remain the sender’s responsibility until received and inspected. All returns must be shipped insured and trackable.

7. Inspection & Refund Processing

  • All returned goods are inspected by our marine service department.
  • Approved refunds or replacements are processed within 7–14 business days after inspection.
  • Non-defective or discretionary returns may be subject to a handling fee of up to 0%.
  • All inspections follow manufacturer procedures and are fully documented.

8. Refund Method

  • Refunds are issued via bank transfer to the original payer, as bank transfer is the accepted payment method for purchases made with Bluewake Outboards.
  • Refunds are issued in the original transaction currency.
  • Exchange rate differences and international bank fees are not covered.
  • Processing time depends on the recipient’s bank and typically appears within 3–10 business days after approval.

9. Warranty-Related Returns

All engines and propulsion systems include the official manufacturer’s warranty, registered prior to shipment.

Warranty claims must include:

  • Product serial number
  • Invoice or warranty documentation
  • Photos or videos clearly showing the issue

Our certified technicians coordinate directly with OEM-authorized service networks for repair or replacement.

10. Return Shipping

  • Customers are responsible for return shipping unless the return results from our error.
  • All shipments must be insured, tracked, and marked “Returned Goods – No Commercial Value.”
  • For engines and oversized items, professional freight collection can be arranged upon request.

11. Order Cancellations

  • Orders may be cancelled free of charge prior to dispatch.
  • Once shipped, standard return conditions apply.
  • Custom or configured products cannot be cancelled after order confirmation.

12. Legal Right of Withdrawal (EU Consumers)

EU consumers may withdraw from their purchase within 14 days without giving a reason.

To exercise this right, notify us by email or post within the withdrawal period. We will confirm receipt and provide return instructions.

A model withdrawal form (Annex I of Directive 2011/83/EU) is available upon request.

13. Documentation & Transparency

Each return or refund is documented with a Return Report, including:

  • Inspection findings
  • Corrective measures taken
  • Refund or replacement confirmation

This ensures full transparency and accountability for every transaction.

14. Contact & Support

Customer Service – Returns, Refunds & Shipping

Bluewake Outboards
Reiherstieg-Hauptdeich
21107 Hamburg
Germany

📞 Phone: +49 1577 9153784
📧 Sales & Returns: sales@bluewakeoutboards.com
📧 Office: office@bluewakeoutboards.com

15. Return & Refund Request Form

To start a return, complete the form below and email it to https://bluewakeoutboards.com.
Our team will respond within 2–3 business days.

Full Name / Company Name: ___________________________
Email: ____________________________________________
Phone: ___________________________________________
Order / Invoice Number: ____________________________
Product Model / Serial No.: _________________________
Delivery Date: _____________________________________
Reason for Return:
☐ Damaged ☐ Wrong Item ☐ Warranty Claim ☐ Other
Description: _______________________________________
Preferred Resolution:
☐ Replacement ☐ Refund ☐ Technical Support
Attachments: [Upload photos (optional)]
☐ I confirm that the item is unused and in its original packaging.
Signature / Date: _________________________

Our Guarantee

Bluewake Outboards stands for integrity, reliability, and transparency.
Whether your vessel is docked in Hamburg or halfway across the world, we ensure that every delivery, return, and refund is handled with professionalism, fairness, and care.